Delete my data

Request for your data to be deleted from our systems.

If you would like your data to be deleted from Neutral, please fill out the following form and we will process your request within 30 days.

Specifically, if the following data exists on your account, it will be deleted:

  • Your email address and password
  • Your social media login
  • Your name
  • Your phone number
  • Your join date and last sign in date
  • Any profile photos you uploaded
  • Your preferences (e.g. dark mode, analytics)
  • Your calculated carbon footprints
  • Your friends list

Note: the reason given does not affect the outcome. We will still process your request. This is just for our own verification.

Download the app and start your journey

Complete our questionnaire in less than five minutes and be on your way to living that carbon-neutral lifestyle.

Download on the App StoreGet it on Google Play